- Always check the Rejection Reason in Seller Lab first — different causes need different fixes
- Booking slots have a delivery window — ship before the deadline or it auto-rejects
- EAN/UPC barcodes must exactly match the Seller Lab catalog entries
- Actual shipment quantities must strictly match the ASN declaration — no over or under
- Rejected ASNs can't be edited — create a new ASN and rebook
- JisuSell's ASN Booking Assistant auto-books slots and validates SKU data to prevent rejections
6 Common Reasons for ASN Rejection
| Reason | Symptom | Fix |
|---|---|---|
| Booking expired | Shipment was not delivered within the booking time window — system auto-rejects | Rebook a new slot in Seller Lab and arrange delivery promptly — don't cut it close |
| EAN barcode mismatch | SKU's EAN/UPC barcode in the ASN doesn't match the Seller Lab catalog entry | Correct the EAN in catalog, wait for Noon approval, then create a new ASN |
| Quantity discrepancy | Actual shipped quantity doesn't match the ASN declaration (over or under) | Strictly match packing to ASN quantities — do a final count before shipping |
| SKU not FBN-enabled | ASN includes SKUs not enrolled in FBN, or SKUs with inactive/suspended status | Ensure all SKUs are FBN-enabled and in active status via Seller Lab catalog |
| Warehouse suspended | Target warehouse paused receiving due to White Friday prep, Ramadan, or maintenance | Wait for the warehouse to resume, or switch to another available warehouse |
| Labeling non-compliant | Missing outer box labels, missing FNSKU labels on items, or packaging doesn't meet Noon specs | Re-label and repack per Noon warehouse requirements — ensure every box has correct labels |
Step-by-Step Fix
JisuSell's ASN Booking Assistant and auto-booking feature can automatically respond when warehouse slots open, reducing manual errors and helping you secure slots faster. Learn about ASN Booking Assistant →
Pre-submission Checklist
| Check Item | Description | Status |
|---|---|---|
| EAN barcode match | Every SKU's EAN/UPC in the ASN exactly matches Seller Lab catalog | ☐ |
| Booking validity | Booking slot is still active — delivery scheduled before the deadline | ☐ |
| SKU status | All SKUs are FBN-enabled and in active status | ☐ |
| Quantity verified | Actual packed quantities strictly match ASN declaration | ☐ |
| Warehouse accepting | Target warehouse is currently open for receiving | ☐ |
| Labels and packaging | FNSKU labels on each item, outer box labels on each carton | ☐ |
FAQ
What is the most common reason for Noon ASN rejection?
The top three causes: expired booking slot (shipped after the delivery window), EAN/UPC barcode mismatch with Seller Lab catalog, and actual shipment quantities not matching the ASN declaration.
Can I edit and resubmit a rejected ASN?
No. Rejected ASNs cannot be edited or resubmitted. You need to create a brand new ASN in Seller Lab, rebook a delivery slot, and ship within the time window.
How can I prevent ASN rejections?
Verify EAN barcodes match the catalog exactly before submitting; book and ship promptly — don't cut it close to the deadline; strictly match packing quantities to the ASN declaration; confirm all SKUs are FBN-enabled and active. JisuSell's ASN Booking Assistant automates booking and validates SKU data.
What is the difference between ASN Rejected and Cancelled?
Rejected means Noon's warehouse refused your inbound — usually barcode mismatch, expired booking, or quantity discrepancy. Cancelled means the seller cancelled manually or the system auto-cancelled past the validity period. Rejected needs root-cause investigation; Cancelled just needs a fresh ASN.
Does ASN rejection affect my seller performance?
A single rejection won't directly impact your seller score. But frequent rejections can affect Noon's slot allocation priority for your account, and they disrupt your restocking rhythm. Verify thoroughly before each submission.
Is there a tool to reduce ASN rejections?
JisuSell offers an ASN Booking Assistant (browser extension) and backend auto-booking. The extension auto-grabs slots when warehouses open, and the backend validates SKU data and quantities — reducing human errors that cause rejections. Learn more
Need help with ASN booking and inbound shipments?
JisuSell's ASN Booking Assistant and auto-booking features help your team respond to warehouse slots faster and reduce manual errors.