- Main image must be white background, 800x800+, no watermarks β #1 rejection reason
- Titles cannot contain promotional words (best/cheapest) or unauthorized brand names
- Brand authorization must be approved in Seller Lab (3-5 days) before listing
- Category must match actual product attributes; wrong category = instant rejection
- Pricing far below or above market triggers anomaly detection
- Restricted items (alcohol, tobacco, etc.) under Middle East regulations cannot be listed
8 Common Rejection Reasons
| # | Reason | Symptom | Fix |
|---|---|---|---|
| 1 | Non-compliant main image | Not white background, under 800x800, contains watermarks/logos/text | Create pure white background image at 2000x2000, remove all non-product elements |
| 2 | Prohibited words in title | Contains best, cheapest, sale, discount, or unauthorized brand names | Remove all promotional and unauthorized brand words; use objective descriptions |
| 3 | Brand not authorized | Brand not submitted or not approved in Seller Lab | Submit Brand Authorization Letter and trademark certificate in Seller Lab Brand page |
| 4 | Wrong category | Product attributes don't match selected category (e.g., phone case in phone category) | Refer to Noon's category tree and select the correct category and subcategory |
| 5 | Abnormal pricing | Price far below market or far above reasonable range, triggering anomaly detection | Reference comparable products' pricing; ensure price covers cost + logistics + commission |
| 6 | Duplicate listing | A product page with the same EAN already exists; system rejects new page creation | Search for existing product and use Add Offer (follow-sell) instead of creating new listing |
| 7 | Restricted product | Product falls under Middle East regulatory restrictions (alcohol, tobacco, supplements) | Cannot list. Switch to compliant products or obtain special permits where applicable |
| 8 | Non-compliant description | Description contains HTML code, external links, false claims, or competitor comparisons | Use plain text only; remove all links, code, and false promises |
How to Fix Each Issue
JisuSell's pre-submission validation automatically checks image specs, title prohibited words, and required field completeness before submitting to Noon β catching issues early to reduce rejections. Learn about JisuSell listing features β
FAQ
Can I resubmit after a Noon listing rejection?
Yes. After fixing the rejection reason, you can resubmit for review. Find the rejected product in Seller Lab, correct the problematic fields or images, and submit again.
How long does Noon's listing review take?
Normally 24-48 hours. During peak seasons (White Friday) or Ramadan, it may extend to 3-5 business days. If it exceeds 5 days, submit a support ticket to follow up.
What products are prohibited on Noon?
Main prohibited categories include: alcohol products, tobacco and e-cigarettes, certain supplements and medications, counterfeit items, weapons and accessories, adult content, and uncertified electronics. Check Noon's seller policy page for the full list.
What words are prohibited in Noon titles?
Promotional words like best, cheapest, sale, discount, free shipping; superlatives like #1, top selling, guaranteed; and unauthorized brand names. Use objective, descriptive language instead.
What triggers Noon's abnormal pricing detection?
Noon has price anomaly detection. Pricing far below market price (e.g., below 50% of comparable products) or far above reasonable range may trigger flags. Reference comparable product pricing when setting your price.
Is there a tool to check compliance before listing?
JisuSell offers a pre-submission validation feature that checks image specs, title prohibited words, and required field completeness before submitting to Noon. This helps catch issues early and reduce rejections. Learn more
Want to reduce Noon listing rejections?
JisuSell's pre-submission validation and one-click listing features help you catch issues early and create compliant listings fast.